Flowtiva Technologies
Let’s talk ↗
01The people behind the flow

Technical thinking.
Practical partnership.

A small, hands-on team combining operations experience, software engineering and applied AI.

GW
WORKFLOW SOLUTIONS

Gavin Wan

Operations & Workflow Solutions Lead

Gavin brings a grounded understanding of how technology meets day-to-day business. His experience spans systems administration, software development, field service and customer-facing roles. He focuses on finding the practical opportunity in a process—and making sure a solution works for the people using it.

IT operationsWorkflow designCustomer experience
[email protected] ↗
EX
AI & ENGINEERING

Eddy Xu

AI & Software Engineering Lead

Eddy combines eight years of software development with three years in AI engineering. He brings deep technical capability to the design and delivery of intelligent systems, translating emerging AI methods into dependable tools that solve real business problems.

Software engineeringApplied AISystems integration
[email protected] ↗
+Ideas in motion

See how smarter
workflows come to life.

We’ll share demos, practical ideas and project stories here. Our video space is ready for the Flowtiva YouTube channel.

WORKFLOW IN MOTIONEMAIL → SERVICE TICKET
✉
INBOXRepair requestNew email received
01
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AI WORKFLOWUnderstands & routesUrgency · location · team
02
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TRACKED TASKTicket #1048Assigned · reply tracked
03
DAILY OPERATIONS REPORTService desk · Sample dataTICKET SUMMARY
TICKET NUMBERFT-1048
FOLLOW-UP STATUSAwaiting customer replyCustomer repliedFollow-up scheduled
CURRENT OWNERRepairs Team
NEXT ACTIONConfirm resolution
EXCEPTION REPORTService desk · Sample data HUMAN REVIEW REQUIRED
TICKET NUMBERFT-1052
FOLLOW-UP STATUSManual check needed
ASSIGNED TOOperations Team
REASONService location missing
REQUEST CAPTURED · REPORT READYLIVE WORKFLOW PREVIEW